Privacy Policy

1. INTRODUCTION

Future Medical Products™ ("Future Medical Products," "Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.purebme.com, purchase our products, or otherwise interact with us.

This Privacy Policy applies to all information collected through our website, mobile applications, email communications, telephone interactions, trade shows, professional conferences, and any other interactions between you and Future Medical Products™.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Professional Credentials

• Full legal name and professional title
• Medical license number(s) and state(s) of licensure
• DEA registration number (where applicable)
• National Provider Identifier (NPI)
• Board certifications and specialties
• Professional education and training history
• Years of clinical experience

Business Information

• Medical practice or facility name
• Business entity type
• Employer Identification Number (EIN) or Tax ID
• Business licenses and permits
• Office address, billing address, and shipping addresses
• Business telephone, mobile, and fax numbers
• Professional email addresses
• Website URL

Contact Information

• Primary contact person
• Authorized purchasers and their credentials
• Shipping and receiving personnel
• Accounts payable contact information
• Alternative contact methods

Financial Information

• Credit card details (processed securely through Stripe)
• Bank account information for ACH transfers
• Credit references for net payment terms
• Tax exemption certificates
• Purchase orders and approval processes
• Billing preferences

Account Information

• Username and password
• Security questions and answers
• Account preferences and settings
• Communication preferences
• Marketing opt-in/opt-out selections

Transaction Information

• Purchase history and order details
• Product quantities and frequencies
• Shipping preferences and special instructions
• Returns, refunds, and exchanges
• Customer service interactions

Clinical and Professional Information

• Areas of clinical practice
• Patient demographics served
• Types of procedures performed
• Clinical interests and specializations
• Continuing education completed
• Professional memberships and affiliations

2.2 Information Collected Automatically

Device and Browser Information

• IP address and geolocation data
• Browser type, version, and language
• Operating system and platform
• Device type, model, and unique identifiers
• Screen resolution and browser window size
• Internet service provider

Website Interaction Data

• Pages visited and content viewed
• Links clicked and features used
• Search queries on our site
• Referring website addresses
• Date and time of visits
• Session duration and page views
• Shopping cart contents
• Form completion and abandonment

Cookies and Tracking Technologies

• Session cookies for site functionality
• Persistent cookies for user preferences
• Analytics cookies for site improvement
• Marketing cookies for relevant advertising
• Third-party cookies from service providers
• Pixel tags and web beacons
• Local storage and similar technologies

2.3 Information from Third Parties

Professional Verification Services

• License verification databases
• DEA registration confirmation
• Board certification databases
• Sanctions and exclusions databases
• Professional liability insurance verification

Business Information Services

• Business credit reports
• Dun & Bradstreet information
• Business entity verification
• Better Business Bureau records

Marketing Partners

• Professional conference attendee lists
• Medical association member directories
• Industry publication subscriber lists
• Webinar and event registration data

Service Providers

• Payment processing information
• Shipping and delivery confirmation
• Email delivery and engagement metrics
• Customer support ticket systems

3. HOW WE USE YOUR INFORMATION

3.1 Order Fulfillment and Customer Service

• Process and fulfill product orders
• Verify professional credentials and eligibility
• Communicate about order status and shipping
• Provide customer support and respond to inquiries
• Process returns, refunds, and exchanges
• Send transaction confirmations and receipts
• Maintain accurate business records

3.2 Legal and Regulatory Compliance

• Comply with FDA regulations for medical devices and biological products
• Maintain traceability records as required by law
• Report adverse events to regulatory authorities
• Respond to FDA audits and investigations
• Comply with state medical device distribution requirements
• Fulfill record retention obligations
• Respond to legal process and law enforcement requests

3.3 Product Safety and Quality

• Track product lot numbers and distribution
• Conduct product recalls if necessary
• Monitor and investigate adverse events
• Collect post-market surveillance data
• Ensure products reach only qualified professionals
• Maintain cold chain custody records
• Document quality control processes

3.4 Business Operations

• Analyze sales trends and forecasting
• Manage inventory and supply chain
• Evaluate business performance
• Conduct internal audits
• Improve operational efficiency
• Develop business strategies
• Financial reporting and accounting

3.5 Marketing and Communications

• Send product announcements and updates
• Provide educational content and resources
• Announce training opportunities and webinars
• Share relevant clinical research
• Invite to conferences and events
• Send newsletters (with consent)
• Conduct customer satisfaction surveys

3.6 Website and Service Improvement

• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Personalize content and recommendations
• Fix technical issues and bugs
• Develop new features and services
• Conduct A/B testing
• Optimize for different devices

3.7 Security and Fraud Prevention

• Verify identity and prevent unauthorized access
• Detect and prevent fraudulent transactions
• Monitor for suspicious activities
• Protect against malware and cyber attacks
• Ensure secure data transmission
• Investigate security incidents
• Maintain system integrity

3.8 Research and Development

• Analyze product usage patterns
• Collect feedback for product improvement
• Develop new products and applications
• Conduct market research
• Evaluate clinical outcomes (anonymized)
• Support scientific publications
• Advance regenerative medicine field

4. INFORMATION SHARING AND DISCLOSURE

4.1 Service Providers

We share information with carefully selected third-party service providers who assist us in operating our business:

Payment Processing

• Stripe for credit card processing
• Banks for ACH transfers
• Payment verification services
• Fraud detection services

Shipping and Logistics

• FedEx and UPS for product delivery
• Cold chain logistics providers
• Warehousing and fulfillment partners
• Customs brokers for international shipments

Technology Services

• Cloud hosting providers (AWS)
• Email service providers
• Customer relationship management systems
• Analytics and monitoring services
• Security and backup services

Professional Services

• Legal counsel
• Accounting and auditing firms
• Regulatory compliance consultants
• Insurance providers
• Collection agencies (if necessary)

4.2 Legal Obligations

We may disclose information when legally required:

• In response to subpoenas, court orders, or legal process
• To comply with applicable laws and regulations
• During FDA inspections or investigations
• To state medical boards or licensing authorities
• To law enforcement agencies
• To protect our legal rights
• In connection with litigation

4.3 Business Transfers

In the event of:

• Merger or acquisition
• Sale of company assets
• Bankruptcy or dissolution
• Corporate restructuring
• Due diligence processes

Your information may be transferred to successor entities or potential purchasers under confidentiality agreements.

4.4 Consent-Based Disclosures

With your explicit consent, we may share information with:

• Clinical research organizations
• Educational institutions
• Professional associations
• Industry partners
• Scientific publications (anonymized)

4.5 Aggregate and Anonymous Information

We may share aggregated or anonymized information that cannot identify you:

• Industry reports and market analysis
• Scientific research and publications
• Public health reporting
• Marketing and demographic studies

4.6 Protection of Rights

We may disclose information to:

• Protect the rights and safety of our company
• Prevent harm to others
• Investigate suspected violations of our terms
• Protect against legal liability
• Enforce our agreements

5. DATA SECURITY

5.1 Security Measures

We implement comprehensive security measures including:

Technical Safeguards

• Industry-standard SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Secure APIs with authentication tokens
• Regular security patches and updates
• Intrusion detection and prevention systems
• Distributed denial-of-service (DDoS) protection
• Regular penetration testing and vulnerability assessments
• Secure coding practices

Administrative Controls

• Role-based access controls
• Principle of least privilege
• Multi-factor authentication for system access
• Regular security training for employees
• Background checks for personnel
• Confidentiality and non-disclosure agreements
• Incident response procedures
• Regular security audits

Physical Security

• Secured data center facilities
• 24/7 monitoring and surveillance
• Biometric access controls
• Locked cabinets for physical records
• Clean desk policies
• Secure disposal of documents and media
• Visitor access controls
• Environmental controls

5.2 Data Breach Response

In the event of a data breach:

• We will investigate immediately
• Affected individuals will be notified as required by law
• We will cooperate with regulatory authorities
• Remedial measures will be implemented
• We maintain cyber liability insurance

5.3 Your Security Responsibilities

You can help protect your information by:

• Keeping login credentials confidential
• Using strong, unique passwords
• Enabling two-factor authentication
• Logging out of accounts when finished
• Keeping your devices and software updated
• Being cautious of phishing attempts
• Reporting suspicious activities

6. DATA RETENTION

6.1 Retention Periods

We retain information for as long as necessary to fulfill the purposes outlined in this policy:

Regulatory Requirements

• Order and transaction records: 7 years
• Medical device distribution records: 7 years
• Adverse event reports: 10 years
• Quality control records: 7 years
• Financial records: 7 years
• Tax records: 7 years

Business Purposes

• Active account information: Duration of business relationship
• Inactive accounts: 3 years after last activity
• Marketing lists: Until opt-out
• Website analytics: 24 months
• Email engagement data: 24 months
• Customer service records: 3 years

6.2 Deletion and Disposal

When retention periods expire:

• Electronic data is permanently deleted
• Physical documents are shredded
• Backup systems are purged
• Third parties are instructed to delete
• Certificates of destruction are maintained

7. YOUR PRIVACY RIGHTS

7.1 Access Rights

You have the right to:

• Request a copy of your personal information
• Know what information we collect
• Understand how we use your information
• See with whom we share information
• Receive information in a portable format

7.2 Correction Rights

You may:

• Correct inaccurate information
• Update outdated information
• Complete incomplete records
• Verify professional credentials

7.3 Deletion Rights

You may request deletion of your information, subject to:

• Legal retention requirements
• Regulatory obligations
• Legitimate business purposes
• Product safety tracking needs
• Outstanding transactions

7.4 Opt-Out Rights

You can opt out of:

• Marketing emails
• Text messages
• Postal mailings
• Telephone marketing
• Third-party sharing for marketing
• Cookie tracking
• Behavioral advertising

7.5 How to Exercise Rights

To exercise your privacy rights:

• Email: privacy@futuremedicalproducts.com
• Phone: (888) 927-6270
• Mail: Privacy Officer, Future Medical Products, 6070 Telegraph Rd., St. Louis, MO 63129
• Through your account settings

We will respond within 30 days and may require identity verification.

8. SPECIFIC STATE PRIVACY RIGHTS

8.1 California Residents (CCPA/CPRA)

California residents have additional rights:

• Right to know categories of information collected
• Right to know sources of information
• Right to know business purposes for collection
• Right to know categories of third parties receiving information
• Right to delete personal information
• Right to opt-out of sale (we do not sell personal information)
• Right to non-discrimination
• Right to correct inaccurate information
• Right to limit use of sensitive information

8.2 Nevada Residents

Nevada residents may opt-out of the sale of covered information. We do not currently sell covered information.

8.3 European Union Residents (GDPR)

If you access our services from the EU:

• Legal basis for processing includes consent, contract, and legitimate interests
• You have rights to access, rectification, erasure, and portability
• You may object to processing and request restriction
• You may withdraw consent at any time
• You may lodge complaints with supervisory authorities

8.4 Other State Laws

We comply with applicable state privacy laws including those in:

• Colorado (CPA)
• Connecticut (CTDPA)
• Utah (UCPA)
• Virginia (VCDPA)
• Other states as laws are enacted

9. INTERNATIONAL DATA TRANSFERS

9.1 Location of Processing

Our servers and operations are located in the United States. If you access our services from outside the US, your information will be transferred to and processed in the US.

9.2 Transfer Mechanisms

For international transfers, we use:

• Standard contractual clauses
• Consent where appropriate
• Other lawful transfer mechanisms

9.3 Different Protection Standards

Privacy laws in the US may differ from those in your country. By using our services, you consent to the transfer and processing of your information in the US.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 Types of Cookies We Use

Essential Cookies

• Session management
• Shopping cart functionality
• User authentication
• Security features

Functional Cookies

• User preferences
• Language settings
• Login information
• Form filling

Analytics Cookies

• Google Analytics
• Website performance
• User behavior
• Traffic sources

Marketing Cookies

• Interest-based advertising
• Retargeting campaigns
• Conversion tracking
• Social media integration

10.2 Managing Cookies

You can manage cookies through:

• Browser settings
• Our cookie preference center
• Third-party opt-out tools
• Mobile device settings

10.3 Do Not Track

We do not currently respond to Do Not Track signals. You may still opt-out of specific tracking through the methods above.

11. THIRD-PARTY LINKS AND SERVICES

11.1 External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

11.2 Social Media

We may integrate social media features. These features may collect information about your interactions. Social media platforms have their own privacy policies.

11.3 Third-Party Content

We may display content from third parties. This content may include tracking technologies. We do not control these third-party practices.

12. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.

13. CHANGES TO THIS POLICY

13.1 Updates

We may update this Privacy Policy to reflect:

• Changes in our practices
• New legal requirements
• Business developments
• Technology changes

13.2 Notification

We will notify you of material changes through:

• Email notification
• Website announcement
• Account notification
• Prominent notice before changes take effect

13.3 Your Continued Use

Continued use of our services after changes constitutes acceptance of the updated policy.

14. CONTACT INFORMATION

14.1 Privacy Officer

For privacy-related questions or concerns:

14.2 Response Time

We will acknowledge your inquiry within 5 business days and provide a substantive response within 30 days.

14.3 Complaints

If you are unsatisfied with our response, you may:

• Contact our Data Protection Officer
• File a complaint with state authorities
• Seek other remedies available under law

15. ACCESSIBILITY

This Privacy Policy is available in alternative formats upon request. Please contact us if you need this policy in a different format due to a disability.

16. SEVERABILITY

If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. ENTIRE AGREEMENT

This Privacy Policy, together with our Terms and Conditions, constitutes the entire agreement regarding our privacy practices.